Frequently
Asked
Custom and personalized orders
Custom Orders: If you have a specific item you are looking for let us know and we can design a piece that fits your needs!
Personalization is available for most items. We can engrave pieces or make cutouts for clocks. Let us know your ideas! Subject to an additional fee.
RETURN POLICY: Since each item is hand-built and made to order, all custom sales are final. We do not accept returns on any custom products.
SHIPPING -Damaged, Lost, Stolen – DELIVERY
If an item is damaged during shipping PLEASE Contact US so we can get a claim started and a new item built or a refund submitted. We will only submit refunds once the claim is complete. We will need your assistance to finalize a claim. The insurance agency requires pictures of the item (close ups and full view) as well as pictures of the packaging, so please keep all. We insure every item at no additional cost to the buyer.
We can NOT be held liable for your item once the item is out of our hands, but we will do our very best to assist you in the unfortunate event of a damaged piece.
Items are NOT required to be sent back to us if damaged. Only in the event of a return or exchange.
All our wall clocks are fitted with Sweep Super Silent Clock Movement. No ticking noise, high durable and keeps accurate time. These clock mechanism used are from Youngtown – 12888 best-in-class clock mechanism in the world.
As per Vaastu, wall clock should be kept in the right direction, so that they create a positive energy flow. The ideal location for a wall clock in the living room is the north wall. You can also consider east, north-east and west, as alternatives.
We use birch wood, sourced from Sveza. These woods are part of the sustainable development program for environmentally friendly production and responsible forest management.